Important Information
- Information
Welcome to Georgies Little Sparkles! please take the time to browse the many different items available and pop them into your cart. When you're ready, click checkout and you'll be asked for payment information. You can either checkout as a guest, or log into your PayPal account
- Payment
We use PayPal for all our orders, which accepts all major credit and debit cards. You do not need a PayPal account to make a purchase. We do not hold any payment information or card details on our systems.
- Photography
Whilst every care is taken to represent our products and colours as accurately as possible, due to different monitor settings colours may vary between computers.
- Dispatch
Your order will be made and dispatched, in most cases, within 21 working days following receipt of payment. Weekends and bank holidays are not included in the turnaround time.
- Postage costs
All orders are sent via Royal Mail whether nationally or internationally. Please see the below table for delivery cost information:
UK
First Class- £2.50
Signed For- £3.60
Tracked- £6.75
Europe
First Class- £3.60
Signed For- £9.75
Tracked- £11.00
Rest of the World
Standard- £5.50
Tracked- £11.00
Please note: in our experience Royal Mail is a reliable service. However, if your order has not arrived as soon as you had hoped then please allow 10 working days for UK deliveries and 25 working days for international deliveries before you contact us to allow sufficient time for postal delays to be cleared. Proof of postage is always obtained.
All our delivery times are estimates and we cannot be held responsible for delays caused by Royal Mail or any other courier. If your order is urgent then we recommend using a tracked service.
Should your item be lost in transit we can offer a replacement order after the sufficient time set out by Royal Mail has past. No refunds will be given on lost orders unless you used the signed for delivery service.
- Returns
Although I strive to have happy customers, I understand that sometimes you might be less than delighted with your purchase. If you wish to return your item for any reason, then please provide written confirmation within 14 days of receipt of your items, either by letter or email. A refund, excluding shipping costs will be issued via your chosen payment method within 5 working days.
Personalised items cannot be returned, this includes: Personalised Clutch Bags & Mini Bags
Please ensure that your items are returned in a re-saleable condition, with original packaging intact and unused. Used goods cannot be returned and will be returned to you at your own cost.
We recommend that you use a recorded delivery service or obtain proof of postage for your return as we cannot be held responsible for items lost in transit.
should your order be returned to us by Royal Mail due to the incorrect address being provided, it not being collected from your local sorting office or re-delivery arranged within the time frames set out by royal mail we will contact you within 24 hours of receiving your order. your order will be re-sent out to you at your own cost or a refund, excluding shipping costs will be issued via your chosen payment method within 5 working days.
- Returning damaged or faulty goods
We really hope you are pleased with your items, however we understand that sometimes things can go wrong. If you receive an item that is damaged or faulty we will cover the cost of the return postage, and either provide you with an exchange or full refund depending on the circumstances. Prior to returning your goods please email us a photograph of the fault for your return to be authorised.
• Important Safety Note
Our Mini Bags are not toys! As with all items that contain small parts please supervise children when wearing these accessories, do not leave children alone when wearing this item as they could pose a chocking hazard, not suitable for under 3's!
These items are hand made and still need to be treated gently, these can withstand normal use but will break if mistreated or pulled at, Georgies Little Sparkles can not be held responsible.
due to the handmade nature of this item there may be slight differences in products and texture• Social Media
By tagging us in your photos on Instagram or sharing them on our Facebook page you give us permission to share your photo on our Facebook, Instagram or our website with out seeking permission before hand.